All orders have an order status that is associated with a stage in the
order processing workflow. The status of each order is shown in
the Status column of the Orders grid. Your store has a set of predefined
order status and order state settings. The order state describes the
position of an order in the workflow.
Order status workflow
Predefined status
Order Status
Processing
When the state of new orders is set to ‘Processing’, the Automatically Invoice All Items option becomes available in the configuration. Invoices are not created automatically for orders placed by using Gift Card, Store Credit, Reward Points,or other offline payment methods.
Suspected Fraud
Sometimes orders paid via PayPal or another payment gateway are marked as Suspected Fraud. This status means that the order does not have invoice issued and the confirmation email is also not sent.
Pending Payment
This status is used if the order is created and PayPal or similar payment method is used. It means that the customer was directed to the payment gateway website, but no return information has been received yet. This status changes when customer pays.
Payment Review
This status appears when PayPal payment review is turned on.
Pending
This status indicates that no invoice and shipments have been submitted.
On Hold
This status can only be assigned manually. You can put any order on hold.
Open
This status means that an order or credit memo is still open and may need further action.
Complete
This status means that the order is created, paid, and shipped to customer.
Closed
This status indicates that an order was assigned a credit memo and the customer has received a refund.
Canceled
This status is assigned manually in the Admin or, for some payment gateways, when the customer does not pay within the specified time.
PayPal Canceled Reversal
This status means that PayPal canceled the reversal.
Pending PayPal
This status means that the order was received by PayPal, but payment has not yet been processed.
PayPal Reversed
This status means that PayPal reversed the transaction.
