Returns and Refunds

1、Refunds

When you return an item, your refund amount and refund method may vary. Check the payment method refunded and the status of your refund in Your Orders.

How Long Do Refunds Take After I Return an Item?

When returning an item, you have the option to choose your preferred refund method in your My Return.

It can take up to 30 days for us to receive and process your return. When we complete processing your return, we issue a refund to the selected payment method. Learn how to Track Your Return.

Instant Refunds

If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. Instant refunds are either refunded to your credit card or issued as an Aladdinsci.com Gift Card balance. You'll still need to return your items within 30 days.

Refund Times

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to following table for more details.

Refund Method	Refund Time (After Refund Is Processed)
Credit card	Three to five business days
Debit card	Up to 10 business days
Checking account	Up to 10 business days
Gift Card balance	Two to three hours
Promotional Certificate	No refund issued
Shop with Reward Points	Up to five business days
Pre-paid credit card	Up to 30 days (depending on the issuer of the card)

Note: If you no longer have the physical pre-paid credit card, we still store the card within your account. You can use the card toward future purchases. For orders that used the Amazon Currency Converter, we issue the refund in your local currency using the same rate as the original order.

Gift Returns

The type of refund or credit a gift recipient receives depends on how the giver purchased the gift and how the recipient returns the gift. For more information, go to Return a Gift.

Aladdin may determine that a gift recipient is eligible for a refund without requiring a return. If a gift return is eligible for a refund without returning the item, the gift recipient receives a notification in the My Return. or via Customer Service. For more information, go to Conditions of Use.

2、What can I return?

You may return most new, unopened items sold and fulfilled by Amazon within 90 days of delivery for a full refund.

Learn more about Return policy.

3、When will I get my refund?

Usually in about 2-3 weeks. Most refunds are fully refunded within 7 days after we receive and process your return.

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Returns Refunds